Job Title: Support Engineer

Category:

Location: London and Southeast

Salary: On application

Ref: 7534

A prestigious publisher of scientific materials based in Central London is looking to appoint a Support Engineer to ensure their applications are delivering the highest level of service to their users. This role will also be deeply involved in the migration of the SaaS products onto the Amazon EC2 Cloud Computing services. The role would therefore suit a candidate with an existing knowledge of, or interest in, Cloud Computing.
The role will work hands-on with their hosted applications, carrying out maintenance, upgrades, new deployments, and troubleshooting. They will provide support to the internal customers and third/fourth line support to the customer organisations on the use of applications. Support Team members are also heavily involved in the software development process, providing input in software design to ensure it will be ready for operations and support, carrying out staging and deployment of upgrades, etc.
The role will suit someone with experience in third-line support looking for a second job, or a candidate with second-line support experience and a good understanding of hosted application technologies looking to move into third-line support. The ideal candidate will have Linux experience and experience of supporting Java JEE applications, ideally on Tomcat. The candidate should be prepared to work in a small team where everyone does everything, in a rapidly changing environment with high expectations for being able to work in a structured and customer-focused manner.
For a full description of the role, please send your CV with a brief paragraph outlining your relevant skills. Contact: Verity Hawson; E: v.hawson@inspiredselection.com; Closing Date: Early applications may be prioritised.