Customer Support Executive

Job type: 
Permanent
Sector: 
Trade
Category: 
Administration, Sales
Region: 
South East
Location: 
UK
Job reference: 
JO0000012980

A leading Audiobook Publisher is looking to appoint a Customer Support Executive to act as main point of contact for a portfolio of library clients, and deliver excellent customer service. Based in their Berkshire office, and reporting to the Customer Services Manager, this person will be responsible for:

  • Answer customer queries in a positive and effective manner, both via e-mail and over the phone
  • Assist the senior team with ad hoc office duties
  • Support the Sales team with meeting and presentations, and assist with he creation of sales presentations and other materials
  • Create sales reports for library clients

This is a fantastic opportunity for a well-organised, positive and approachable candidate, eager to work in a fast-growing business and develop their publishing career in a customer-facing role

For a full description of the role, please send your CV with a brief paragraph outlining your relevant skills.

Closing Date: Early applications may be prioritised.

** Inspired Search & Selection are a publishing recruitment specialist who operate an Equal Opportunities policy. We treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

In May 2019, Inspired Search & Selection pledged to promote The Book Trade Charity. As a charity, BTBS offer financial help to people (particularly those under the age of 30) looking for jobs in the book trade, including help with interview costs, to help support paid internships and work experience and for other opportunities for development. Please follow this link to check eligibility and further support.