Customer Success Specialist, Taiwan

A renowned publisher of scientific digital solutions is on a mission to enhance scientific research and education, and have an amazing audience of researchers, educators, and students worldwide who rely on these resources for their work and studies. With institutional clients spanning universities, colleges, and biopharma companies across the globe, they are looking for a Customer Success Specialist to join their team covering Taiwan.
 
What's attractive about this role
 
·Competitive salary and benefits aligned with the local market.
·Direct impact on advancing scientific research and enhancing student learning.
·Opportunity to collaborate with global teams in a dynamic and innovative environment.
·A culture that supports internal growth and career progression
 
The Role  
 
The Customer Success Specialist will collaborate with existing customers including universities and research centers to support their needs. The role involves engaging with science professors to showcase how video resources can enhance their teaching and research experience.
 
 Responsibilities:
 
·Engage with current customers to schedule curriculum consultations and drive resource usage
·Build relationships with key decision-makers (Heads of Departments, Deans, Faculty members) and teaching/research staff through regular outreach (calls, meetings, emails, etc.)
·Promote product awareness among new and ongoing customers in universities and research institutes
·Deliver product presentations and organize webinars at events such as exhibits and conferences, university seminars and workshops, on-site visits with clients  
·Gather customer feedback to relay to sales, product, and marketing teams
·Maintain strong relationships with client institutions to provide support and ensure satisfaction and retention
 
Candidate profile:
 
The ideal candidate for this role is a fluent English and Taiwanese speaker with a Master's or PhD in life sciences. They will bring some solid experience in education, publishing, or sales, demonstrating a strong ability to engage with academic and research communities. Exceptional interpersonal skills and a passion for building relationships remotely are key, along with the ability to communicate complex ideas in a concise and compelling manner. Attention to detail and active listening skills ensure effective interactions with clients and stakeholders. Experience in networking and outreach, particularly through cold calling, is highly valuable, while familiarity with STEM publishing is considered an advantage.
 
 
 

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